Terms of Service

LAST UPDATED: OCTOBER 9, 2026

These terms govern your use of this website and any services you purchase from Phantom Flow LLC, an Arizona limited liability company based in Phoenix, Arizona ("we", "us"). By using this site or engaging our services, you agree to them.

What we provide

We build and set up marketing and automation systems for local businesses. Depending on what you purchase, this may include websites, hosting and maintenance, automated review requests, text-message marketing programs, and access to a customer relationship management (CRM) platform that we configure for you.

The specific services, fees and timelines for your engagement are set out in the written proposal or invoice we agree with you.

Fees and payment

Monthly plans are billed in advance, each month, until cancelled.
One-time build fees are charged up front before work begins and are non-refundable.
Text message carrier costs are passed through to you at cost, with no markup, and may vary with usage.
Payments are processed by Stripe. Late or failed payments may result in services being paused.

Cancellations and refunds are covered by our Cancellation & Refund Policy.

Your responsibilities

You are responsible for how you communicate with your own customers. This is important and we want it stated plainly.

You must obtain valid consent before anyone is added to a text message list, and honour every opt-out request.
You must comply with all laws that apply to contacting your customers, including the Telephone Consumer Protection Act (TCPA) and applicable state laws.
You must not use our systems to send unlawful, deceptive, harassing or misleading messages.
You are responsible for the accuracy of content you provide us, and for having the rights to any images, logos or text you supply.
You must not ask us to filter or suppress honest customer reviews.
You are responsible for keeping your account credentials secure.

We may suspend services immediately if we reasonably believe they are being used unlawfully.

Restricted products

We do not provide our text message programs or marketing services for age-restricted products. You may not use any system we build or manage to promote, advertise or offer deals on:

alcohol, including beer, wine, spirits and drink specials
tobacco, vape, e-cigarette or other nicotine products
cannabis, CBD, hemp-derived THC, kratom or similar substances
firearms, ammunition or weapons
gambling
adult or sexual content

This applies even if your business lawfully sells these products. We do not offer text message programs to businesses whose main business is selling them, such as liquor stores, smoke and vape shops, or dispensaries.

We may decline, edit or block any message, and may pause texting immediately, if we believe it promotes a restricted product. If you or anyone using your account sends such a message anyway, you are solely responsible for it, including any carrier fines or penalties that result, and the Indemnity section below applies.

Timelines

We work quickly, but some steps depend on third parties. In particular, text message programs require registration and approval by phone carriers before messages can be sent, and that approval time is outside our control. We do not guarantee specific launch dates unless agreed in writing.

Results

We do not guarantee any particular business outcome, revenue figure, ranking, or number of leads, reviews or customers. Results depend on many factors specific to your business.

Ownership

Once you have paid in full, you own the content and customer data in your account, and the website we build for you. We retain ownership of our own underlying tools, templates, processes and know-how. Your customer list is always yours.

Third-party platforms

Our services rely on third-party platforms and carriers. We are not responsible for their outages, policy changes, pricing changes, or decisions to block or filter messages.

Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to these terms or our services is limited to the amount you paid us in the three months immediately before the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.

Indemnity

You agree to indemnify and hold us harmless from claims arising out of your content, your use of our services, or your communications with your customers, including claims that you contacted someone without proper consent, and messages that promote restricted products, along with any resulting carrier fines or penalties.

Termination

Either of us may end a monthly engagement as described in the Cancellation & Refund Policy. We may terminate immediately for non-payment or breach of these terms.

Governing law

These terms are governed by the laws of the State of Arizona, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Pima County, Arizona.

Changes

We may update these terms. Material changes affecting existing clients will be communicated before they take effect.

Contact us

Phantom Flow LLC
Phoenix, Arizona
Email: luke@phantomflow.cloud
Support: support@phantomflow.cloud
Phone: 928-417-7006